Frequently Asked Questions

  1. How long are shipping times?

We do our best to ship orders within just a few days from the date of your order, and then take up to two weeks to reach your doorstep. On the rare occasion, it may be closer to 3 weeks for delivery. 

NOTE: Due to Covid-19, USPS may not update your tracking information immediately. Below is a message directly from the USPS website:

"Due to Covid-19 there may be longer delivery times than normal and tracking information may not be updated.”

Packages are still being delivered even if they are not being scanned along the way, but instead of the typical 3-4 days, they seem to be taking 10-14 days in some cases. We are extremely grateful for your patience as we all work to get through these interesting times.

If you are experiencing delays longer than the above time frame or have any questions whatsoever, please let us know at hello@jelleybeans.com!

 

  1. What's your return policy?

We offer a 30 day return policy from the order date. Please contact us at hello@jelleybeans.com. From there we will have you ship it to the address we provide (at your cost) and once we receive it we will process your refund within 1 business day.

Please note that you will receive a confirmation email from us that we have processed a refund on our end but it is up to your bank/credit card how long it takes for it show up on your account.

 

  1. Can I cancel my order?

Cancellations are only possible if we are contacted before the order has been processed and sent over to our supplier, usually within 24 hours from the order date. If you contact us after the order has been processed you will need to wait until you receive the order and then we can move forward with a return.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund or we will reorder the item for you. Do not hesitate to reach out to us at hello@jelleybeans.com to figure out what the best option going forward is.

 

  1. Do you offer exchanges?

When we are able we do our best to offer exchanges. It is best to contact us directly at hello@jelleybeans.com to figure out what option is best for you. If we do move forward with an exchange, we will ask you to ship back your item(s) at your own cost. Then email us the tracking information at the above email and once we confirm it's on the way we will process and ship out your new item(s).